Returns & Quality Guarantee

At Sticker Set Go, we take pride in producing high-quality custom stickers and delivering them on time. Every order is carefully reviewed and produced in our Whitby, Ontario facility to meet our quality standards. While we work hard to get every order right, we understand that issues can occasionally occur—and when they do, we’re here to help.

If you’re not satisfied with your order, please contact us so we can make it right. Your feedback helps us improve, and our Customer Support team is happy to assist.

Customer Support Hours:
 10:00 AM – 4:00 PM Eastern Time, Monday to Friday

What Our Policy Covers

Our policy applies to aspects of your order that are fully within Sticker Set Go's control. Specifically, we guarantee:

  • Delivery of the correct product and quantity ordered

  • Products that closely reflect the artwork submitted by the customer or any proof approved by the customer, where applicable.

  • High-quality production standards

  • Orders produced within the stated production timeline

What Our Policy Does Not Cover

The following situations are outside of Sticker Set Go's control and are not covered under this policy:

  • Shipping or delivery delays caused by couriers (delivery dates are estimates, not guarantees)

  • Incorrect or incomplete shipping addresses provided by the customer

  • Orders refused by the recipient or undeliverable after multiple delivery attempts

  • Courier delays outside Sticker Set Go's control. Loss or damage in transit will be handled in accordance with the Lost or Stolen Packages and Damaged Orders provisions below.

  • Production delays caused by missing customer information (e.g., artwork revisions, approvals, tax details, or shipping details)

Refunds, Reprints & Credits

  • Late Rush or Express Orders: If a Rush or Express order arrives after the estimated delivery date provided by Sticker Set Go, you may request a refund of the applicable expedited shipping charges. Approved refunds will be issued to the original payment method. Please allow 8–10 business days for the refund to appear.
  • Lost or Stolen Packages: If a shipment is lost in transit, please contact us so we can assist with a carrier investigation and determine the appropriate resolution. Orders confirmed as delivered by the carrier, including shipments with Proof of Delivery, are not eligible for reimbursement for loss or theft occurring after delivery.
  • Damaged Orders: If your order arrives damaged in transit, contact us with photos showing the damage to the products and packaging. Once verified, we will reprint the affected items at no additional charge.
  • Quality Issues or Misprints: If you believe your order has a printing, production, or quality issue, contact us with photos clearly showing the issue. We will review the order against the artwork submitted or approved proof, where applicable, and our applicable production standards. If we determine that the issue resulted from a production error, we may provide an appropriate resolution, which may include a reprint, store credit, or refund.
    • Photo documentation is required for damage, quality, and misprint claims.
    • We may request that affected products be returned before issuing a replacement, credit, or refund.
    • Unless otherwise agreed by Sticker Set Go, return shipping costs are not reimbursed.
    • Refunds, credits, and reprints are determined based on the circumstances of each claim and the results of our review.

Requesting Support

All quality or return requests must be submitted within 5 business days of receiving your order via our Customer Service Request Form. We aim to respond within one business day and will work with you to find the best possible resolution.

On-Hold Artwork Policy

If, during quality checks, we determine that submitted artwork may not print properly or requires clarification, the affected item will be placed On Hold. You’ll be contacted by email with instructions on how to proceed.

To maintain your original production timeline, please respond within the timeframe stated in the email. If no response is received:

  • The order will proceed to print as originally submitted, or

  • The item may be cancelled, as noted in the communication

Once an On-Hold item proceeds to print without customer revision or approval, it becomes ineligible for reprints or refunds related to the artwork issue.

Full Refund Definition

A full refund includes up to the total amount paid directly to Sticker Set Go for a single order. Products purchased through third-party platforms or resellers are not eligible for direct refunds from Sticker Set Go and must be handled through the original point of purchase.